Technical Support Engineer (UK)

High Wycombe, England, United Kingdom

Description

Technical Support Engineer (UK)

The role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

Core responsibilities:


Abilities, skills and experience required:


About us

Incorporating both the Focusrite, Novation and Ampify brands, we aim to enrich lives through music by removing barriers to creativity.

As the number one selling audio interface brand worldwide, Focusrite has an illustrious and prestigious history. Alongside Novation and Ampify, the hardware and software that we develop plays a significant role in shaping the sound of modern music. From amateur to pro, our goal is to contribute to a world where we’ve made a difference creating opportunities for everyone and anyone to enjoy creating music.

We embrace evolution, and that means being open to new ideas. Our business has a flat structure and is setup to enable everyone to contribute and be heard at all levels and at all stages of product development. We encourage innovation, fresh thinking and are passionate about creating great products.

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, share options, company music events, offsite company parties and free breakfast/lunch in the canteen. We arrange company training sessions, hold making things easy days, encourage personal development training, run lunch and learns and facilitate external visits.

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